Shipping Policy
30-Day Delivery Guarantee
We ship to 246 countries with professional customs handling. If your order hasn’t arrived within 30 days of dispatch, we’ll reship it at no cost or issue a full refund — no questions asked.
Order tracking
A tracking number is emailed to you once your order is dispatched. Tracking information typically becomes active within 24–48 hours of shipment. You can also view your order status anytime by logging into your account.
For Express orders, full end-to-end real-time tracking is available throughout the delivery journey.
Lost or delayed packages
If your package has not arrived by the estimated delivery window, please first check your tracking link for the latest status. Delays at customs are occasionally beyond our control but typically resolve within a few days.
If your order has not arrived within 30 days of the dispatch date, please contact our support team. We will reship your order free of charge or provide a full refund — whichever you prefer.
Taxes, customs & duties
We handle all customs documentation and clearance on your behalf, so your order arrives at your door without any additional fees or delays caused by unpaid duties.
Shipping Options
| Method | Cost | Estimated delivery | Coverage & notes |
|---|---|---|---|
| Standard | Free | 10–20 days 82% of orders arrive within 15 days | 246 countries, no minimum order value. Most cost-effective option for non-urgent orders. |
| Express Faster | US$30 flat | 5–10 days 95% of orders arrive within 10 days | Priority routing with real-time tracking. US & Australia: as fast as 4 days. |
Shipping rates are quoted in USD and charged per order, not per item.
Delivery times are estimates from dispatch date and may vary by destination, local customs clearance speed, and carrier conditions. Delays may occur during public holidays or high-volume sales events.
Delivery by country
Express: from 4 days
No APO/FPO/DPO delivery
Express typically 6–9 days
Express typically 7–10 days
Express: from 4 days
Express typically 6–10 days
Contact us to confirm availability
Delivery is Monday–Friday, excluding local public holidays. All orders ship from our warehouse in China.
Processing your order
Orders are processed within 1–2 business days of payment confirmation. During processing, we verify your order details, coordinate with our fulfillment team, and prepare your package for dispatch.
You’ll receive a shipping confirmation email with tracking information once your order leaves our facility. Processing times may be slightly extended during promotional periods and peak seasons.
Contact & support
For any shipping questions, email grace@heidireps.com. We typically respond within 24 hours on business days.
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Talk to us
Emailgrace@heidireps.com