About Heidi

Heidi sells Chanel bags and nothing else. Not a bit of every house, not "designer inspired" — one design house, one catalogue, and one inbox that answers when you write to it. If you already know which line you want, this is a place where you can find it, see the size, see the price, and be done.

Why we stopped at one house

Most stores in this category carry a little of everything and end up two or three pieces deep in each line. That is fine for browsing and useless for buying: the moment you want a specific size, or the same flap in silver hardware instead of gold, it is not there.

Going one house deep fixes that. Classic Flap, Chanel 19, 22, the 2.55 Reissue, Coco Handle, Gabrielle, Boy, camera bags, hobos, vanity cases and totes, alongside wallets and card holders, belts, clutches and backpacks. You can put several versions of the same line side by side and pick the one you actually wanted instead of taking whatever was in stock.

What a listing has to show before it goes live

Real photography of the piece and a real price. Nothing is a placeholder, and nothing is "price on request" — if we cannot price it, it does not go up. Where the information exists the page states the line, the size in centimetres, the leather, the hardware and the closure, so you can judge the bag before it is in your hands rather than after.

We describe the object and stop there. No grading jargon, no stacked superlatives, no telling you this is the best thing you will ever own. If a detail is not known, the page does not invent it.

Getting it to you

Orders are prepared within 1–2 business days and ship from our warehouse in China. Standard delivery is free worldwide, to 246 countries, and typically takes 10–20 days from dispatch. Express is a flat US$30 and typically takes 5–10 days. A tracking number is emailed when the parcel leaves us; it usually goes live 24–48 hours later, so a quiet link on day one is normal.

Everything ships Delivery Duty Paid. Import taxes and customs duties are already inside the price you paid at checkout, and there is nothing to settle at the door. If a courier ever asks you for money on one of our parcels, tell us and we will deal with it.

Paying

Checkout takes card payments through our payment provider. We never see or store your card number, prices are shown in your own currency rather than converted at the end, and the total on the checkout page is the total — there is no second invoice afterwards.

If something goes wrong

If your order has not arrived within 30 days of dispatch, we reship it at no cost or refund it in full, whichever you prefer. You have 30 days from delivery to request a return, for an item in the condition it reached you, and an approved refund goes back to your original payment method within 10 business days. Write to us before sending anything back — parcels returned without a request first cannot be accepted. The full terms are on our shipping policy and return policy pages, and they say the same thing this paragraph does.

One inbox, one person

Everything about Heidi runs through grace@heidireps.com. Before you order, after you order, or when something needs fixing — same address, same person, and a reply within 24 hours on business days. If you are writing about an order you already placed, include the order number from your confirmation email (it starts with HDR) and we can answer without a round trip. There is also a contact form; it lands in the same inbox.

Real talk about what you are buying

This is a replica, and against the authentic bag — which costs many times more — there will be differences. We are not going to hand you a percentage, because we do not have a number we could honestly stand behind, and any seller who quotes you one to two decimal places is guessing at best.

What we will do instead is show you the thing: the actual photographs, the measurements in centimetres, the leather and the hardware as they are listed. Order knowing exactly what is coming, and the parcel will not be a surprise. That is the whole of our quality promise, and we would rather under-claim it than talk you into something you will resent.

Two questions we get before a first order

"How do I know you are not a scam?"

Fair question, and we would rather you ask it than assume either way. Do what you would do with any seller you found online: read what people who have actually received an order say, in places we do not moderate, and start small if you are unsure. Buy on evidence, not on trust we have not earned from you yet.

"Why did the reply take a while?"

We work on China time and our customers are spread across the world, so a message sent while we are asleep waits until morning. It always gets answered. If it has been more than a day, send it again — something broke on our end, not yours.

We are in this for the long run

We are not chasing one-off sales. We are building a catalogue people come back to and bags people are glad they bought, and being straight with you about what these are is part of that, not a risk to it. Thank you for considering Heidi.